If You Change Your Mind
1 You have a legal right to cancel the contract for any reason at any time within 14 (fourteen) days of the day after you receive the goods. This is the legal "cooling off period".
2 If you simply change Your mind, you can cancel your order at any time within 14 (fourteen) days of the day after you receive the goods. If you simply want to exchange the Goods you have ordered, you must do so within 14 (fourteen) days of the day after you receive the goods.
3 To cancel, you can use any form of communication (including e-mail or fax & telephone) that you want to do so. You must also keep the goods in a reasonable condition with their original packaging, if possible, and send them back to us as soon as possible but You must do so within 14 (fourteen) days of the day after you receive the Goods. Our contact details are:
4 To exchange a product simply return the item wilth your paper work to our returns address and detail the new item you require. Our returns department will process your exchange as long as the item you want to receive is in stock.
We will refund the money due to you as soon as possible but by no later than 30 (thirty) days from the day on which you tell Us that You wish to cancel. We will refund the full price of the returned goods. If you cancel the contract by telling us in writing that you want to do so within the legal "cooling off period" (within seven working days of the day after you receive the goods - see Clause 8.1 above), then We will also refund any standard delivery charge which you may have paid when we sent the goods to you. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge. If you cancel the Contract but only inform us that you wish to do so after the seven day cooling off period, then We won't refund the delivery charge. In any event, if You have changed your mind about your order, you will be responsible for the cost of returning the goods to us. From time to time, we may offer free returns options, please check the Website for further details.
If Things Go Wrong
5 We warrant that the goods which we supply are of satisfactory quality and are fit for the purpose for which goods of that nature are commonly supplied.
6 If You return goods to us for a reason other than if you change your mind, we will inspect the goods and either replace them or refund the full purchase price for Goods if we accept that there is a manufacturing defect or other fault in the goods. This is subject to you returning the goods to Us within a reasonable period.
7 We will replace the goods or refund you provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if you fail to follow product instructions or if the goods have been misused, altered or repaired without Our approval. Any refund will also include any delivery charges which You have paid and your cost of returning the Goods to Us. If We do not find any fault or defect then your cancellation and refund rights are limited to those set out in Clauses 8.1 to 8.4 above although this does not affect your statutory rights. Subject to Clause 9 below, the remedy in this Clause 8.7 represents our entire liability to you for any claim in respect of the goods which the law provides, in so far as we are permitted to limit our liability to you.
8 If you believe that goods have a defect then you should not make any further use of them before returning them to us. Nothing in these Terms shall affect your statutory rights. These are Your rights granted by law and which cannot be changed by us.
9 If you wish to return goods in accordance with Clause 8.7, You may return the goods to Us in an unused, reasonable condition to the returns address in Clause 8.3.
10 We will aim to process your refund or replace the goods as soon as possible but will do so within 30 (thirty) days of you returning the Goods to Us. Please contact us at firstname.lastname@example.org for delivery charge refunds. However, We reserve the right to send any goods which You claim are faulty to our inspections team.
11 Finally, whenever You return goods to Us either because you believe they are faulty or because You change Your mind, We ask that Goods are returned to us, either by recorded delivery or courier so that you have proof of posting. We will not be responsible for goods which are lost or damaged in the post.